Online orders typically ship within 1–2 weeks after your order is placed. If you selected the Ship to School option, your order will be delivered to the school at the end of the fundraiser, which is usually about 3–4 weeks after your order date.
Frequently Asked Questions!
To register your child, visit our Seller Registration page and enter the Group ID provided in your parent letter under the section labeled “SELLERS REGISTER HERE.” Complete the registration form, and your child will receive a unique Seller ID and password. Be sure to save this information, as it will be needed for future logins to track online sales. A copy will also be sent to your email for easy access and sharing.
If you forgot your Seller ID or password, visit our Seller Login page and enter your email in the “LOST YOUR ID” section. Follow the instructions provided to retrieve your Seller ID or reset your password. This process helps you quickly regain access to your seller account and continue managing your fundraiser online.
To view sales placed for your child, visit our Seller Login page and sign in using the Seller ID and password created during registration. Once logged in, you can review online orders and track fundraiser activity. If you’ve lost your Seller ID or password, you can also recover your login information there.
If you forgot your Seller ID or password, visit our Seller Login page and enter your email in the “LOST YOUR ID” section. Follow the instructions provided to retrieve your Seller ID or reset your password. This makes it easy to regain access to your account and continue tracking your child’s fundraiser online.
To view sales placed for your child, visit our Seller Login page and sign in using the Seller ID and password created during registration. Once logged in, you can view online orders and track fundraiser activity. If you’ve forgotten your Seller ID or password, you can recover your login information there as well.
If you entered the wrong shipping address, you can request a change after placing your order by replying to your receipt email. Be sure to check your Spam folder if you do not see the receipt in your inbox. You can also submit a contact request for help with address updates. Please note that shipping addresses for Ship to School orders cannot be changed, since those orders are delivered directly to the school.
Online orders typically ship within 1–2 weeks after your order is placed. If you selected the Ship to School option, your order will be delivered to the school at the end of the fundraiser, which is usually about 3–4 weeks after your order date.
You should receive your order receipt by email shortly after placing your order. If you do not see it in your inbox, be sure to check your spam or junk folder. Paperwork is also included in each shipped box. You can check your order status online, and if you are still missing any paperwork, please submit a contact request so we can resend it electronically.
If you ordered more than 2 weeks ago and have not received your items, the next step depends on the delivery method selected. Ship to Home orders typically ship within about 1 week, but delivery can sometimes take up to 10 days. Ship to School orders are usually delivered to the school 3–4 weeks after the fundraiser ends, depending on when the school submits all physical orders. If you are concerned about your order, you can reply to your receipt email, call the number listed on your parent letter, submit a contact request, or check your order status online using your order number and email address.
Ship to School orders are delivered to the school after the fundraiser ends, usually within 3–4 weeks of your order date. The timing can vary depending on when the school submits all collected orders. If it has been more than a month, we recommend checking with your school first to see if they have received an update or delivery notice. If you still need assistance, please contact us so we can help you look into the order.
Yes, the school coordinator is able to view online orders placed for your student through the Coordinator Resource page on our website. At the end of the fundraiser, the coordinator also receives a report that includes online sales details.
Prizes earned from online orders are sent to the school with the final shipment and are labeled with each seller’s name. To ensure your seller receives the correct prize, online sales are combined with any sales collected on the paper order form. Be sure the name used during online registration matches the name written on the paper order form.
The items available online and in the catalog are not always the same, and some products may be exclusive to one format. To make sure you receive the items you want, please order online-only products through our website and catalog-only items using the physical order form.
If you received the wrong item or a damaged product, please reply to your order receipt email or call the phone number listed on your parent letter. All of our items are 100% guaranteed, and we will work with you to make it right. You can also submit a contact request for additional assistance.
If you have questions that are not covered in our FAQ section, our customer service team is happy to help. Please call the phone number listed on your parent letter or visit our Contact page for additional contact information.
Your password was emailed to you at the beginning of the sale. If you haven’t received or can’t find your password, check your spam folder or contact us through our contact request form for help.
To log in to your coordinator resources, use your Group ID and the password provided to you by email. If you cannot locate your login information, please check your inbox and spam folder for the original email.
To view online participation, log in to your coordinator resources page using your Group ID and password. Once logged in, you can review online sales activity and see which students have registered.
To change your start date or update your contact information, log in to your Coordinator Resources using your Group ID and password. From there, you can update your start and end dates, shipping details, and contact information. If you are unable to access your account, please submit a contact request for assistance.
To get a copy of your parent letter or submission form, log in to your coordinator resources using your Group ID and password. Once logged in, you can print your parent letter, extra order forms, and your order submission sheet. If you are unable to access your account, please submit a contact request.
To kick off your fundraiser, begin by displaying the wall poster provided and distributing catalogs on your official start date. Each catalog includes a parent letter with instructions for placing orders online or by paper form. Throughout the fundraiser, you can track progress by logging into your coordinator resources. To help keep participation strong, consider sending reminders about a week after launch. You can also find additional promotional ideas and tools in the Marketing Resources section of your coordinator login.
Most fundraisers run for about two weeks, and orders should be collected at the end of the sale period. We also provide an additional week for you to submit all orders, which gives you extra time to gather any late submissions. Sending reminders and email updates during that final week can help improve participation and ensure all orders are turned in before the deadline. If you need additional help, please submit a contact request.
Orders should typically be submitted three weeks after the fundraiser start date. If you need additional time, please contact us so we can discuss extending your deadline. Be sure all orders are complete before submission to help avoid delays in processing and delivery. If you have questions or need assistance, please submit a contact request.
To submit your orders, you may email, fax, or upload copies of your completed order forms. If all orders were placed online and there are no paper forms to submit, please send us a contact request so we can close your sale and issue a profit check.
Here are the details:
Email: fastship@midfund.com
Fax: 800-656-8122
Upload: Upload your orders here
Invoice information will be provided after your orders have been processed.
If all of your orders were placed online and there are no paper forms to submit, please submit a contact request so we can close your sale and issue a profit check. If you would like to review your online orders, you can view them by logging into coordinator resources.
If you did not have any participation, please let us know.While this is not common, it does happen. In some cases, extending the fundraiser dates may help increase participation. If you would prefer to end the sale, we can close it for you. Be sure to check your coordinator resources first to confirm whether any online orders were placed.
Our Fast Ship program is designed to speed up order processing and delivery. By providing payment information when you submit your orders, your shipment may be processed and delivered up to a week faster than standard timing. A Fast Ship form was included with your brochures, and if you need another copy, you can print one from your coordinator resources.
You can typically expect to receive your invoice and profit totals within 5 business days after your orders have been processed. If you do not see the email in your inbox, please check your spam or junk folder. You may also be able to view your invoice through your Coordinator Resources. If you need additional help, please submit a contact request.
If you receive an invoice after running your sale completely online, it will typically show a negative balance or credit. This means your organization is due a refund. Your profit check is generally issued within 10 days.
You can submit payment for your fundraiser products by logging into your coordinator resources to view and pay your invoice online. We accept all major credit cards and ACH payments by phone, email, or fax. If you are mailing a check, we recommend using tracking or sending us a copy of the purchase order to help speed up shipping. If you need additional assistance, please contact our invoicing department or submit a contact request.
Your products are typically shipped within a few weeks after payment is received. Once your order is ready to ship, tracking information will be sent by email and may also be available through your coordinator resources. If you have questions about delivery timing, please reach out or submit a contact request for more assistance.
We include the required paperwork inside one of each child’s boxes. If a child receives more than one box, please note that only one box will contain the paperwork. If you believe something is missing or need an additional copy, please submit a contact request and we will send it to you electronically.
If there is a discrepancy with your product delivery, please contact our customer service team Monday through Friday from 9:00 AM to 4:00 PM EST. You can reach us by phone or email during those hours for assistance. If a large portion of your order appears to be missing, we recommend checking with UPS first, as boxes may sometimes arrive separately. For additional tracking help or further support, please submit a contact request
We’re available from 8:30 AM to 4:00 PM EST at 1-800-211-5978. Alternatively, submit your request online by clicking here.
For payments, please mail checks or money orders, or call us to pay by phone. To expedite orders, upload, email, or fax to expedite. Our physical address is: 3088 East Commercial Drive, Midland, MI, 48642.
You can submit a request online by clicking here. Alternatively, we’re available from 8:30 AM to 4:00 PM EST at 1-800-211-5978.
