Frequently Asked Questions!
To register your child, please go to our Seller Registration page. Enter the Group ID from the parent letter in the section marked “SELLERS REGISTER HERE” and complete the form. You will receive a unique Seller ID and password, which are important for future logins to track online sales. This information will also be sent to your email for easy access and sharing.
To retrieve your Seller ID or reset your password, please visit our Seller Login page. Enter your email in the “LOST YOUR ID” section and follow the instructions provided. If you need to reset your password, you can do so here.
You can view orders by visiting our Seller Login. Use the Seller ID and Password you created to log in. If you have lost your Seller ID or password you can recover it here as well.
To retrieve your Seller ID or reset your password, please visit our Seller Login page. Enter your email in the “LOST YOUR ID” section and follow the instructions provided. If you need to reset your password, you can do so here.
You can view orders by visiting our Seller Login page. Use the Seller ID and Password you created to log in. If you have lost your Seller ID or password you can recover it here as well.
After you place an order and receive your receipt via email, you can reply to that email to update the delivery address. Please check your Spam folder if you don’t see the receipt. For changes, you can also submit a contact request. Note that addresses for Ship to School orders cannot be changed as they are delivered directly to the school.
Online orders usually ship within 1-2 weeks after you place them. If you selected the Ship to School option, your order will be sent to the school at the end of the sale, typically 3-4 weeks after you made the order.
You should have received your order receipt via email right after placing your order. If it’s not in your inbox, please check your spam folder. Additionally, all paperwork is included in each box we ship. You can check the status of your order here. If you’re missing any paperwork, please submit a contact request, and we can resend it to you electronically.
If your order was a “Ship to Home,” it usually ships within a week but might take up to 10 days to arrive. For “Ship to School” orders, they are sent to the school 3-4 weeks after the sale closes, depending on when the school submits the physical orders. If you’re concerned about your order, you can reply to your order receipt email or call the number on your parent letter. Alternatively, you can submit a contact request or check your order status using your order number and email.
Ship to school orders are sent to the school after the sale ends, usually 3-4 weeks after you place the order. This date depends on when the school sends us all the orders. If it’s been more than a month, check with your school first to see if they have updates. If you still need help, please contact us to get more information.
The coordinator can view all online orders on the Coordinator Resource page of our website. At the end of the sale, they also receive a report detailing online sales.
Prizes are sent to the school with the final shipment and each one is labeled with the seller’s name. To make sure your seller gets the right prize, their online sales are added to any paper order form sales. Just ensure the name registered online matches the one on the order form.
Our online selection and catalog items do differ; some products are exclusive to each format. To make sure you get the items you want, order online-only products through our website and catalog-only items using your physical order form.
We understand that mistakes can happen, including an item being damaged in shipment. If you have a concern regarding your order, please reply to the order receipt email or call us on the number provided on your parent letter. All of our items are 100% guaranteed. Alternatively, you can submit a contact request.
Our customer service department would be happy to help! Please call the number provided on your parent letter, or Click Here for contact information.
Your password was emailed to you at the beginning of the sale. If you haven’t received or can’t find your password, check your spam folder or contact us through our contact request form for help.
Use your group ID and provided password to login to the coordinator resources. Your group ID and password have been sent via email.
To check online participation, log in using your group ID at our coordinator resources page. Once logged in, you’ll be able to view sales details and see which students have registered.
Use your group ID to log in to the coordinator resources. Once inside the portal, you can change start and end dates and update shipping and contact information. If you are unable to log in, you can reach out by submitting a contact request.
Use your group ID to log in to the coordinator resources. Here, you can print a copy of your parent letter, extra order forms, and your order submission sheet. If you can’t log in, you can reach out by submitting a contact request.
Start by displaying the wall poster we provided and distribute the catalogs on the start date. Each catalog includes an instructional letter that guides participants on how to place their orders, either online or using a paper form. Monitor your fundraiser’s progress by logging into your coordinator resources. To maintain enthusiasm, consider sending reminders or emails a week after starting. You can find more promotional ideas under the Marketing Resources in your coordinator login.
Sales usually last for two weeks, after which you should start collecting orders from participants. We provide an additional week to submit all orders to us, allowing some extra time for late submissions. It’s effective to send reminders and email blasts during this final week to ensure you gather all orders before the deadline. If you need more assistance or have questions, feel free to submit a contact request.
You should submit all collected orders three weeks from the start date of the sale. If you need more time, just let us know to extend the deadline. Ensure all orders are complete to avoid any delays in processing and shipping. If you need help or have any questions, please feel free to submit a contact request.
To submit your orders, you can email, fax, or upload copies of any order forms. If all orders were placed online and there are no physical forms, please submit a contact request so we can close your sale and issue a profit check.
Here are the details:
Email: fastship@midfund.com
Fax: 800-656-8122
Upload: Upload your orders here
Invoice information will be provided once your orders have been processed.
If all orders were placed online and there are no physical forms, please submit a contact request so we can close your sale and issue a profit check. If you would like to review your online orders, you can view them by logging into coordinator resources.
Although it’s not typical, it can happen. We can always extend out the dates if you think that might help boost the sales. Otherwise, let us know and we can close your sale. Make sure to check for online orders by logging into the coordinator resources.
Our fast ship program is a program to fast track order processing and delivery. By providing payment information when you turn in orders, orders ship up to a week faster than average. Your fast ship form was provided with your brochures. If you need an extra copy, you can print a copy from coordinator resources.
You can expect to receive your invoicing and profit totals typically within 5 business days after order processing. Remember to check your spam folder if you haven’t seen the invoice in your main inbox. If needed, you can view your invoice by logging into coordinator resources or by submitting a contact request if you need further assistance.
If you receive an invoice after an entirely online sale, it will indicate a negative balance or credit, which means your organization will be refunded. Your refund profit check will be issued within 10 days.
You can easily pay for your fundraiser products by logging into the coordinator resources to view and pay your invoice online. We accept all major credit cards and ACH payments via phone, email, or fax. For mailed checks, consider using tracking or send us a copy of the purchase order to speed up product shipping. If you need further assistance, contact our invoicing department or submit a contact request.
Your products will generally arrive within a few weeks after payment. Once the shipment is ready, we’ll send you tracking information via email, which can also be checked through the coordinator resources. If you have any concerns about delivery times or other questions, feel free to reach out or submit a contact request for more assistance.
We include all necessary paperwork inside one of each child’s boxes. If your child has more than one box, check them as only one will contain the documents. If you believe paperwork is missing or need another copy, please submit a contact request and we will send it to you electronically.
Our customer service team is available Monday through Friday from 9:00 AM to 4:00 PM EST to address any issues with your product delivery. You can contact us via phone or email during these hours. If you’re missing a significant part of your order, please check with UPS as sometimes boxes are delivered separately. For additional tracking or if you need further assistance, please submit a contact request
